WhatsApp CRM for Restaurants

Boost Restaurant Sales and Customer Loyalty Using WhatsApp CRM

WhatZCRM empowers restaurants, cafes, cloud kitchens, and QSRs with a no-code WhatsApp CRM to automate reservations, online ordering, customer feedback, loyalty promotions, and delivery updates all from a single WhatsApp interface.

Everything from inquiry to re-engagement, powered by automation.

Start Free Trial Book Demo
Restaurant WhatsApp CRM
OVERVIEW

What is WhatsApp CRM for Restaurants?

WhatZCRM for Restaurants is a WhatsApp-first CRM platform designed to handle everything from bookings and dine-in inquiries to online orders and loyalty campaigns. Whether you run a fine-dining outlet, multi-location chain, or a delivery-only kitchen, this platform simplifies customer interactions through automated WhatsApp workflows.

From confirming reservations to sharing menus, tracking orders, and collecting reviews, WhatZCRM centralizes your operations in a WhatsApp-powered CRM built to scale your restaurant's efficiency, improve customer satisfaction, and increase repeat business.

FEATURES

Complete WhatsApp Solution for Restaurants

Everything you need to manage restaurant operations, from reservations to delivery, all through WhatsApp

Auto Bookings & Reservations

Accept reservations directly from Google listings, Instagram bios, Facebook ads, or website forms. As soon as a customer starts a WhatsApp chat, WhatZCRM captures the booking, confirms availability, and schedules the table. Reservation data is stored in the CRM with guest details and dining preferences.

Multi-channel Lead Capture
Smart Customer Tagging
Personalized Re-engagement
Auto Reminders & Easy Rescheduling
Restaurant Bookings & Reservations

Online Menu Sharing & Order Collection

Share interactive menus, dish images, pricing, and special offers via WhatsApp templates. Customers can select items, place orders, and get confirmation all within a chat. Perfect for dine-in, takeaway, or cloud kitchen models.

Menu & Combos via Templates
Dine-in/Takeaway/Delivery Orders
Instant Order Confirmation
Highlight Daily Specials
Online Menu Sharing & Orders

Auto-Assign Orders to Locations

WhatZCRM routes orders based on user location, delivery radius, or kitchen availability. Staff or delivery agents get real-time assignments, and customers receive WhatsApp updates with live status, estimated delivery, or pickup time.

Location-Based Routing
Smart Staff Assignment
Real-Time Order Updates
Auto Delay Escalation
Order Assignment & Routing

Secure Payments via WhatsApp

Send payment links using Razorpay, PayU, or Stripe. Accept partial or complete order payments inside WhatsApp. Once paid, receipts and order confirmation are automatically sent and logged in the CRM.

Instant Secure Payments
Auto Receipts and Confirmations
Payment Logs in CRM
Tipping and Split Billing in Chat
WhatsApp Payments

Real-Time Reminders & Alerts

Automatically notify customers when their table is ready, food is en route, or a delay occurs. Sync with Google Calendar or POS software to send alerts like "Order Preparing," "Ready for Pickup," or "Table Available."

Order and Table Alerts
POS/Calendar Sync
Reduce Wait-Time Confusion
ETA and Delay Compensation
Real-Time Alerts & Reminders

Loyalty & Offer Campaigns

Re-engage your diners with time-sensitive discounts, seasonal offers, birthday treats, or loyalty point updates using broadcast campaigns. Segment by visit frequency, cuisine interest, or last visit date for better targeting.

Birthday and Loyalty Offers
Audience Segmentation
Repeat Visits and Upsells
Track Redemptions and ROI
Loyalty & Offer Campaigns

Feedback & Review Collection

After the meal, prompt customers via WhatsApp for ratings, feedback, or Google review links. Negative feedback is routed to managers, and positive feedback is nudged to share public reviews, helping you grow your reputation organically.

Instant Feedback Collection
Smart Response Routing
Boost Reviews, Limit Negativity
Auto Follow-Up Messages
Feedback & Review Collection

24/7 AI Assistant Support

Let a multilingual AI chatbot answer FAQs, suggest dishes, handle bookings, or give delivery updates even outside your business hours. It detects sentiment, routes urgent issues to staff, and keeps conversations flowing around the clock.

Auto-Handle Common Queries
Intent Detection Smart Routing
24/7 Support in 50+ Languages
POS and CRM Real-Time Integration
24/7 AI Assistant Support
PROCESS

How It Works

Get started in minutes with our streamlined process that puts the power of WhatsApp to work for your restaurant business

1

Customer Sends Message

The user clicks on "Book Now" or "Order Food" on your site, Instagram, or a flyer QR code. A WhatsApp chat is instantly initiated.

2

AI Bot Shares Menu or Confirms Table

The bot responds instantly with a menu, dish suggestions, or booking availability based on user input.

3

Payment & Confirmation

Once an order is placed or a table is booked, a payment link is shared. Post-payment, the receipt and order/ticket are sent via WhatsApp.

4

Real-Time Alerts Sent

Order prep, wait time, pickup ETA, or reservation reminders are triggered automatically.

5

Post-Visit Follow-Up

After dining or delivery, customers receive a thank-you message, rating prompt, and offer to rebook or reorder.

BENEFITS

Why Restaurants Choose WhatZCRM

Experience the transformative benefits that make WhatsApp CRM essential for modern restaurant operations

Instant Order & Booking Confirmations

100%

Ensure every order and reservation is confirmed instantly through WhatsApp automation.

24/7 Auto-Replies for Menu & Order FAQs

24/7

Never miss a customer inquiry with round-the-clock automated responses for common questions.

Seamless Order-to-Delivery WhatsApp Flow

Auto

Complete order lifecycle management from placement to delivery, all within WhatsApp.

Targeted Campaigns Based on Cuisine or Visit History

Smart

Send personalized offers and promotions based on customer preferences and dining patterns.

Payment & Billing Automation via Chat

Secure

Process payments securely within WhatsApp with automated receipt generation and tracking.

All-in-One CRM for Guests, Orders, Reviews & Staff

Unified

Centralize all restaurant operations in one comprehensive WhatsApp-powered platform.

Smart Table Management

Real-time

Optimize table turnover with automated reservation management and real-time availability updates.

Enhanced Customer Loyalty

+60%

Build stronger customer relationships with personalized experiences and loyalty programs via WhatsApp.

USE CASES

Use Cases for Restaurants

Discover how different restaurant professionals leverage WhatZCRM to transform their business operations

Multi-Branch Fine Dining Restaurant
Cloud Kitchen or Delivery-Only Brand
QSR Chain or Cafe
Boutique Bistro or Single-Location Eatery
Food Truck or Pop-Up Kitchen

Multi-Branch Fine Dining Restaurant

Challenge:

The restaurant chain faced frequent no-shows, missed bookings, and inconsistent communication across branches.

Solution:

WhatZCRM was implemented to automate reservation confirmations and reminder messages, with centralized guest profiles and branch-specific routing.

Result:

40% drop in no-shows and a 2X improvement in staff coordination across locations.

40%
Drop in No-Shows
2X
Staff Coordination
100%
Automation

Cloud Kitchen or Delivery-Only Brand

Challenge:

Order processing delays, lack of live tracking, and an overwhelmed support team led to poor customer satisfaction.

Solution:

WhatZCRM sent automated WhatsApp updates at every order stage: "Order Received", "Being Prepared", and "Out for Delivery", and enabled support via chatbot.

Result:

60% reduction in delivery-related support calls and significant improvement in customer retention.

60%
Fewer Support Calls
95%
Customer Satisfaction
Auto
Order Updates

QSR Chain or Cafe

Challenge:

Struggled to keep customers engaged and informed about loyalty programs or promotional offers.

Solution:

WhatsApp campaigns were launched to send birthday offers, loyalty reward updates, and limited-time happy hour alerts using behavioral segmentation.

Result:

35% increase in repeat visits and stronger engagement across all outlets.

35%
Repeat Visits
85%
Campaign Engagement
24/7
Automated Marketing

Boutique Bistro or Single-Location Eatery

Challenge:

Manual reservation handling and a lack of timely confirmations resulted in scheduling conflicts and empty tables.

Solution:

WhatZCRM enabled WhatsApp-based table booking automation, customer profile storage, and real-time reservation alerts for the owner and staff.

Result:

50% improvement in table occupancy and better planning of waitstaff resources.

50%
Table Occupancy
100%
Automated Bookings
Real-time
Staff Alerts

Food Truck or Pop-Up Kitchen

Challenge:

Limited visibility and inability to notify customers of real-time location or daily menu updates.

Solution:

WhatZCRM broadcasted location pins, daily menu options, and special deals via WhatsApp to subscribers and previous customers.

Result:

70% increase in daily foot traffic and faster sellouts at each location.

70%
Daily Foot Traffic
Fast
Sellouts
Live
Location Updates
INTEGRATIONS

Integrations

Seamlessly connect with your existing tools and platforms to create a unified restaurant workflow

WhatsApp Business API

Meta Verified

Calendar Systems

Google Calendar, Outlook

POS Systems

Petpooja, Toast, Zoho POS via webhook

Payment Gateways

Razorpay, Stripe, PayU for payments

Advertising Platforms

Facebook Ads, Google Ads, QR Menus

E-commerce Platforms

Shopify, WooCommerce for food item sales

CRM Systems

HubSpot, Zoho CRM, or Sheets for contact sync

Delivery Platforms

Zomato, Swiggy, UberEats integration

TESTIMONIALS

What Our Restaurant Clients Say

Hear from restaurant professionals who have transformed their business with WhatZCRM

Our waitlist and table bookings are now 100% automated with WhatsApp. WhatZCRM saved us hours and made operations seamless.

Aditya S.
Restaurant Manager

We now take and track 80% of orders via WhatsApp. Customers love the instant updates.

Maya N.
Cloud Kitchen Owner

Loyalty campaigns on WhatsApp brought back old diners without spending on ads. Super cost-effective!

Pratik R.
Café Chain Owner
FAQ

Frequently Asked Questions

Find answers to common questions about WhatsApp CRM for Restaurants

A WhatsApp CRM for restaurants is a complete communication and automation platform that allows you to manage reservations, online orders, promotions, and customer interactions---directly through WhatsApp. It centralizes chats, guest profiles, and order data for faster service and better engagement.

Yes. With WhatZCRM, your customers can book tables or place dine-in and takeaway orders through WhatsApp in just a few taps. Bookings are confirmed instantly, and all order details are stored in the CRM automatically.

You can manage multiple locations from one dashboard. Assign different WhatsApp numbers per branch or use geo-tagging to route chats. It supports team-based assignment and tracks activity per outlet for better performance.

Absolutely. You can send rich WhatsApp templates that include images, pricing, combo offers, and clickable buttons. Perfect for sharing daily menus, happy hour deals, and festive discounts.

Yes. WhatZCRM integrates with POS tools such as Petpooja, Toast, and Zoho POS via API or webhook. It ensures smooth syncing of order status, billing records, and customer details across systems.

Yes. After the meal or delivery, WhatZCRM can automatically send personalized WhatsApp messages asking for feedback, star ratings, or Google reviews, boosting your online presence.

Yes. Easily create and schedule WhatsApp broadcast campaigns for customer re-engagement, loyalty rewards, birthday treats, or limited-time deals filtered by visit history or food preferences.

Yes. Share secure Razorpay, Stripe, or PayU links within WhatsApp chats. Customers can pay instantly, and payment receipts are auto-saved in the guest profile for record-keeping.

Whether you operate a food truck, local café, or cloud kitchen, WhatZCRM scales to fit your needs. It's a no-code platform that works even if you don't have a large team.

Yes. You can automatically notify customers when their table is ready, their order is being prepared, or it's out for delivery using pre-approved WhatsApp templates with real-time status.

Yes. The built-in AI chatbot operates 24/7 to handle bookings, answer FAQs, suggest dishes, and manage basic order requests even when your staff is offline or during holidays.

Yes. The AI assistant can recommend dishes based on past purchases, dietary preferences, or keywords like "vegan," "spicy," or "dessert," personalizing the dining experience.

You can launch your restaurant's WhatsApp CRM within 3 to 5 business days after your WhatsApp Business API is approved. The onboarding process includes template setup, automation workflows, and team training.

Absolutely. WhatZCRM uses end-to-end encryption, role-based access, and GDPR-compliant practices to ensure that your guests' data is always protected and stored securely.

Ready to Take Orders, Book Tables, and Grow Your Restaurant on WhatsApp?

Respond faster. Delight guests. Automate everything.

Start Free Trial Book Demo