Auto Dealerships
Case:
A multi-brand car dealership in Delhi was receiving hundreds of WhatsApp inquiries from digital ads but struggled to respond in time or convert them into scheduled test drives.
Solution:
WhatZCRM's AI chatbot auto-engaged every incoming lead with model suggestions and test drive booking options. The platform synced appointments with the dealer's calendar and sent automatic WhatsApp reminders.
Result:
The dealership increased test drive bookings by 45% within two weeks. First response time dropped from 2 hours to under 30 seconds, and sales conversions rose by 22%.
Used Car Resellers
Case:
A used car platform in Hyderabad struggled to qualify leads manually, often losing hot prospects due to delayed responses and document sharing.
Solution:
Using WhatZCRM, the reseller automated lead segmentation based on budget and vehicle type. AI-powered WhatsApp chats sent inventory links, EMI options, and pre-filled finance forms instantly.
Result:
Lead qualification rate rose to 87%. The team reduced average sales cycle time by 3 days and doubled the number of vehicles sold per week.
Service Centers
Case:
An automotive service chain in Bangalore found it challenging to manually remind customers about servicing and insurance renewals, leading to customer drop-offs.
Solution:
WhatZCRM triggered personalized WhatsApp reminders for periodic servicing, warranty expiries, and insurance renewals. Satisfaction surveys and service feedback were also automated.
Result:
Customer retention improved by 40%. Missed service appointments dropped by 60%, and service revenue grew by 28% over two months.
Vehicle Finance & Insurance Teams
Case:
A vehicle loan and insurance provider struggled to coordinate with sales agents, customers, and underwriters via email and calls.
Solution:
WhatZCRM enabled direct communication through WhatsApp. Agents shared loan offers, required documents, and real-time application status using automation workflows and e-signature integration.
Result:
Loan processing time reduced by 50%, customer updates improved transparency, and drop-offs in the loan application funnel decreased significantly.
Multi-Brand Franchise Chains
Case:
A multi-location car dealer with branches across 4 cities struggled to track and assign WhatsApp leads efficiently.
Solution:
WhatZCRM routed inquiries to the correct city/branch/team using custom logic and smart tags. Admins monitored lead flow and team performance from a unified dashboard.
Result:
Lead response accuracy improved to 98%, and regional teams saw a 35% increase in conversion due to faster assignment and better collaboration.
