Centralize Conversations. Empower Teams. Deliver Faster Resolutions. The Unified WhatsApp Inbox in WhatZCRM lets your business manage all WhatsApp conversations across departments, agents, and campaigns in a single, collaborative view. Enhance efficiency, track ownership, and minimize customer wait times with real-time chat visibility and intelligent automation.
The Unified Team Inbox brings structure to WhatsApp communication chaos. Instead of siloed chats, missed messages, or multiple logins, WhatZCRM gives you a real-time, no-code platform to manage everything centrally, across sales, support, operations, and marketing.
Unified Inbox with WhatsApp across teams and numbers with real-time visibility into every conversation thread.
Smart agent routing and role-based access with cross-device cloud access with Mobile CRM.
Built-in AI for agent assistance and escalation with dashboards and reports for chat and agent analytics.
Integrated Workflow Automation & task assignment with fully customizable third-party CRM, calendar, and bot integrations.
Cross-device cloud access with Mobile CRM for seamless team collaboration from anywhere.
No-code setup for agents, teams, and rules - easy configuration without technical complexity.
Transform your WhatsApp communication with powerful collaboration tools, intelligent automation, and comprehensive analytics - all in one unified platform.
One place for all conversations, no matter how many agents or departments you have. Centralize communication across multiple WhatsApp Business API numbers in a single dashboard.
AI assists with chat handoff, smart response suggestions, sentiment detection, and auto-prioritization of urgent messages for optimal team efficiency.
Add internal notes, @mention teammates, and forward chats across departments without switching tools. Seamless team coordination in real-time.
Track chat volume, agent productivity, resolution time, and message engagement with real-time dashboards and comprehensive reporting.
Share updates, tag teammates, and collaborate on conversations without disrupting the customer experience. Keep detailed records for better service.
Automatically assign tasks, set chat follow-ups, or trigger reminders based on chat conditions using our no-code automation engine.
Organize conversations by lead source, campaign, region, or priority using smart filters and contact tags for better organization.
Sync with your favorite tools like Salesforce, HubSpot, Google Calendar, Slack, Dropbox, Razorpay, and others for seamless workflow.
Simple setup process to centralize all your WhatsApp communications and empower your team with collaborative tools.
Link all your WhatsApp Business API numbers and set routing rules per department or region
New chats are automatically distributed based on availability, lead type, tags, or language
Use internal notes, mentions, and conversation forwarding between agents, all without leaving the inbox
Reply to chats, check notes, and close tasks on the go with cloud-based access on mobile and tablet
Use built-in dashboards to monitor performance, reassign workloads, and improve team efficiency
Designed for teams that need to collaborate, organize, and respond faster across all WhatsApp communications.
Engage campaign leads, tag users by funnel stage, and send follow-up sequences using automation.
Handle all WhatsApp inquiries from campaigns, web widgets, or ads in one place. Route hot leads to closers with no-code workflows.
Collaborate on tickets with real-time visibility. Use internal notes, auto-assign tasks, and monitor chat SLAs.
Get complete analytics across departments, track chat queues, reassign messages, and ensure accountability.
Hear from business leaders who have transformed their team communication and improved response times with WhatZCRM's Unified Inbox
"With multiple numbers and departments, things used to slip through the cracks. Now, it's all in one dashboard. We respond 40% faster."
"The AI-powered suggestions and mobile CRM are brilliant. My team handles urgent chats even during travel."
"Task management and no-code automation helped us cut manual follow-up work in half. Everything just flows."
Find answers to common questions about the Unified WhatsApp Inbox
It's a centralized WhatsApp messaging workspace where all conversations from different teams, numbers, or agents are managed collaboratively.
Yes. You can connect multiple WhatsApp numbers and manage them in a single unified inbox.
Absolutely. Real-time dashboards give you visibility into chat volume, agent performance, and more.
Yes. WhatZCRM is accessible via desktop, tablet, and mobile so your team can work from anywhere.
Yes. AI helps with chat routing, sentiment detection, agent suggestions, and smart escalation.
Yes. Tasks and reminders can be automated based on message triggers using our workflow automation system.
Yes. Agents can add private notes, tag teammates, and forward chats to other teams or agents.
Yes. With no-code logic, you can define routing by region, tag, team availability, or other filters.
The unified inbox connects with Salesforce, Zoho, HubSpot, Google Calendar, payment gateways, and more.
Yes. It's far more powerful. Unlike WhatsApp Web, WhatZCRM lets you manage chats as a team, with full CRM integration.
Yes. You can create custom tags and filter messages based on campaign ID, source, or priority.
Definitely. Teams using WhatZCRM's Unified Inbox have reported up to 50% faster replies and better customer satisfaction.
Unify all WhatsApp chats. Empower your team. Gain full visibility.