WhatsApp CRM for Agencies

Run Your Agency Operations on WhatsApp Smarter, Faster, Scalable

WhatZCRM provides agencies with a powerful, no-code WhatsApp CRM that streamlines client, team, campaign, and deliverable management in one platform. From lead onboarding to project workflows and client reporting, your entire agency can now operate efficiently and professionally inside WhatsApp with the power of WhatsApp marketing for agencies.

All-in-one automation. No-code workflows. Real-time visibility.

WhatsApp CRM for Agencies
OVERVIEW

What is WhatZCRM for Agencies?

WhatZCRM for Agencies is a WhatsApp-based CRM platform built for marketing, creative, digital, and service-based agencies to streamline operations, scale client communications, and manage internal team collaboration all via WhatsApp.

Whether you're a full-service marketing agency, design studio, PR team, or development firm, WhatZCRM helps you handle leads, tasks, reporting, and client engagement without juggling multiple tools or losing message history.

Built on the official WhatsApp Business API, the platform supports client-facing and team-facing workflows, with automation, live chat, reporting, and collaboration, all without writing code.

FEATURES

Key Features Tailored for Agencies

Comprehensive features designed specifically for marketing, creative, and digital agencies to streamline operations and scale efficiently

Unified Lead Capture from WhatsApp, Ads & Forms

Automatically capture leads from WhatsApp conversations, Facebook Ads, Google Ads, website forms, and client referrals. Each inquiry is instantly stored in WhatZCRM with complete conversation history, lead source attribution, and smart tagging. Never miss a lead again, and respond in seconds, not hours.

Auto-capture from multiple sources
Lead source tagging & attribution
Complete WhatsApp conversation history
Instant team notifications
Lead Capture for Agencies

Team-Based Task Assignment & Workflow Tracking

Streamline internal collaboration by assigning tasks to specific team members, such as account managers, copywriters, designers, or developers. Use priority labels, deadlines, and WhatsApp-based reminders to stay on schedule. WhatZCRM ensures full visibility across departments, eliminating silos and reducing missed deadlines.

Assign by role or department
WhatsApp-based task reminders
Priority labels and due dates
Cross-team workflow visibility
Team Task Assignment

Multi-Client Communication Management

Organize and manage conversations, updates, and media exchanges across multiple clients or campaigns in one unified inbox. Every WhatsApp thread is linked to a client record, giving your team complete context for faster, more informed responses. Empower your agency to collaborate seamlessly without losing message history or duplicating effort.

Unified inbox across clients
Conversation-to-client linking
Media and message history storage
Seamless multi-agent collaboration
Multi-Client Communication

Proposal, SLA & Invoice Management

Generate branded proposals, service-level agreements (SLAs), and professional invoices directly within WhatZCRM. Share them with clients via WhatsApp, track delivery and read receipts, collect e-signatures, and automate reminders for payments, all from the same platform. This eliminates back-and-forth emails and accelerates approvals.

Generate branded documents
Share via WhatsApp with tracking
Collect e-signatures instantly
Automate payment reminders
Proposal and Invoice Management

Real-Time File Sharing & Feedback Collection

Send creatives, marketing reports, branding kits, or contracts securely through WhatsApp. Track delivery time, capture live client comments or approvals, and log everything in the project history. WhatZCRM keeps feedback loops tight and file sharing hassle-free, perfect for agencies managing multiple deliverables per client.

Secure WhatsApp file transfer
Live feedback capture
Delivery time tracking
Logged in client project history
File Sharing and Feedback

Campaign Updates & Retention Messaging

Run WhatsApp campaigns with pre-approved templates to send performance updates, milestone alerts, service reminders, or upsell offers. Segment contacts using custom tags like project stage, campaign type, or client tier to deliver personalized and high-converting messages—keeping your clients engaged and informed.

Use pre-approved templates
Segment by project or client tier
Send updates, reminders, and upsells
Track delivery and engagement
Campaign Updates

AI Assistant for Client Queries & Brief Intake

Deploy a multilingual AI chatbot to handle initial client interactions, answer FAQs, collect campaign briefs, or route complex queries to the right team. WhatZCRM's AI assistant operates 24/7, understands intent, supports 50+ languages, and provides instant engagement even when your team is unavailable.

24/7 multilingual chatbot
Handles FAQs and brief collection
Routes complex queries to teams
Supports 50+ languages
AI Assistant

No-Code Automation Across Departments

Create custom automations that span across departments, such as onboarding sequences, project handoffs, task alerts, or approval chains. WhatZCRM's visual workflow builder enables any team member to launch automation without writing code, saving time and minimizing manual errors across your agency.

Drag-and-drop workflow builder
Onboarding, task alerts, handoffs
Department-wide automations
No technical skills required
No-Code Automation
PROCESS

How It Works for Agencies

Get started in minutes with our streamlined process that puts the power of WhatsApp to work for your agency operations

1

Lead Captured via WhatsApp or Ad Forms

A client inquiry comes in from your ad, landing page, or website. WhatZCRM captures and logs the lead with tags, source, and contact data.

2

Client Profile & Project Auto-Creation

A CRM record is created with conversation history, requirements, and segmentation for service type or campaign stage.

3

AI or Team Member Responds Instantly

An AI assistant or assigned team member engages the lead with a welcome message, agency intro deck, or briefing form.

4

Proposal Sent & Tasks Assigned

The account manager sends a proposal, defines campaign scope, and assigns tasks to the creative or ops team—with WhatsApp-based updates.

5

Deliverables Shared & Performance Tracked

Reports, creatives, and updates are shared via WhatsApp. Feedback is collected, and billing/invoices are sent and tracked through the CRM.

BENEFITS

Why Agencies Choose WhatZCRM

Experience the transformative benefits that make WhatsApp CRM essential for modern agency operations

Faster Client Responses

<1 minute

Reduce lead response time to under 1 minute with instant WhatsApp automation and AI assistance.

Collaborative Team Workflows

100%

Assign, track, and review tasks with full visibility across all departments and team members.

WhatsApp Marketing Built-In

Auto

Run campaigns, report updates, or reactivation flows with pre-approved templates and automation.

Secure, Centralized Data

GDPR

Keep all client data encrypted and GDPR-compliant with enterprise-grade security features.

No-Code Required

Zero

Automate complex workflows without technical support using our visual drag-and-drop builder.

Scalable CRM for Growing Agencies

Track projects, revenue, and team performance from one dashboard as your agency scales.

Multi-Client Management

Unified

Manage multiple clients and campaigns in one organized system with complete conversation history.

Real-Time Performance Tracking

24/7

Monitor team productivity, client satisfaction, and project progress with live analytics dashboards.

USE CASES

Use Cases for Agencies

Discover how different types of agencies leverage WhatZCRM to transform their business operations and client relationships

Marketing & Advertising Agencies: Streamlined Client Acquisition & Campaign Execution

Case:

Marketing and ad agencies use WhatZCRM to streamline client acquisition and campaign execution. Account managers can automatically capture inbound leads from WhatsApp, Facebook Ads, and landing pages, tagged and stored instantly in the CRM.

Solution:

Campaign briefs are logged, creative tasks are assigned, and real-time status updates are sent via WhatsApp to keep clients informed. Internal collaboration across design, content, and strategy teams becomes smooth and efficient, with fewer delays and higher transparency.

Result:

Marketing agencies experience significantly improved client relationships and operational efficiency through automated WhatsApp communication and streamlined workflow management.

3x
Faster Feedback Loops
Higher
Client Retention
Auto
WhatsApp Reporting

Creative Design Studios: Simplified Approval Process & Creative Management

Case:

Design studios leverage WhatZCRM to simplify the approval process, manage creative revisions, and centralize client communication. Teams can deliver mockups, branding concepts, and visual drafts directly via WhatsApp.

Solution:

Automated reminders for feedback or approvals are sent through WhatsApp. All files, comments, and version history are tied to the client's CRM profile, keeping every project thread organized and easy to revisit for future reference.

Result:

Design studios achieve significant time savings in revision management while maintaining comprehensive project documentation and client communication history.

40%
Reduction in Revision Time
Organized
Design Files & Notes
Instant
Client Feedback

Web & Development Agencies: Enhanced Project Management & Client Communication

Case:

Web and software development teams rely on WhatZCRM to manage discovery calls, technical briefings, progress updates, and client expectations right inside WhatsApp. From assigning milestone tasks to sharing build links or bug logs, the CRM ensures every step is documented.

Solution:

Developers use automated workflows to trigger follow-ups, send invoices, or update clients on sprint progress, minimizing manual check-ins and ensuring timely delivery. All communication is clearly documented and accessible.

Result:

Development agencies experience fewer client escalations and maintain full visibility into every phase of active development projects, leading to improved client satisfaction and project delivery.

50%
Fewer Client Escalations
Full
Project Visibility
Auto
Progress Updates

Digital Marketing Agencies: Automated Campaign Management & Performance Reporting

Case:

Digital marketing agencies use WhatZCRM to automate campaign management, client onboarding, and performance reporting. Teams can capture leads from multiple ad platforms, assign campaign tasks, and send automated performance updates to clients.

Solution:

WhatZCRM integrates with major advertising platforms to pull campaign data and automatically generate client reports. WhatsApp templates are used to send weekly performance summaries, budget alerts, and optimization recommendations directly to clients.

Result:

Digital agencies achieve higher client satisfaction through transparent communication and automated reporting, while reducing manual reporting time by over 60%.

60%
Less Manual Reporting
Weekly
Auto Performance Reports
Higher
Client Satisfaction

PR & Communication Agencies: Crisis Management & Media Coordination

Case:

PR agencies leverage WhatZCRM for crisis communication management, media relations, and client updates during critical situations. Teams need rapid response capabilities and coordinated messaging across multiple stakeholders.

Solution:

WhatZCRM enables instant team notifications, automated media alerts, and real-time client updates during crisis situations. Press releases, media kits, and statements can be shared instantly via WhatsApp with delivery tracking and read receipts.

Result:

PR agencies achieve faster crisis response times and maintain better coordination during critical situations, leading to improved client reputation management and media relations.

Real-time
Crisis Response
Instant
Media Coordination
Tracked
Message Delivery
INTEGRATIONS

Integrations

Seamlessly connect with your existing agency tools and platforms to create a unified workflow ecosystem

WhatsApp Business API

Official Meta Partner

Calendar Systems

Google Calendar, Outlook, Calendly

Payment Gateways

Stripe, Razorpay, PayPal

File Storage & Sharing

Gmail, Google Drive, Dropbox

Project Management

ClickUp, Trello, Notion

Advertising Platforms

Facebook Lead Ads, Google Ads

Enterprise CRM Systems

Zoho CRM, HubSpot, Salesforce

Lead Generation

Landing Pages, Website Forms

TESTIMONIALS

What Agencies Say About WhatZCRM

Hear from agency professionals who have transformed their operations with WhatZCRM

"We replaced three different tools with WhatZCRM. Client chats, task follow-ups, and approvals now all happen on WhatsApp; it's effortless."

Priya Malhotra
Priya Malhotra
Co-Founder
Creative Studio Agency

"Our response time dropped to under one minute after enabling auto-replies and AI intake forms. Clients are impressed, and they stay longer."

Karan Bansal
Karan Bansal
Director
Digital Marketing Agency

"From sending proposals to delivering performance reports, we do everything via WhatsApp now. Clients love the simplicity, and we love the automation."

Sneha Rao
Sneha Rao
Creative Head
Brand Strategy Agency
FAQ

Frequently Asked Questions

Find answers to common questions about WhatsApp CRM for Agencies

It is a powerful customer relationship management platform designed for marketing, creative, and digital agencies to manage client communication, lead tracking, team collaboration, and campaign automation directly through WhatsApp. The system includes no-code workflows, automation, and performance tracking to streamline your entire client lifecycle.

Yes. WhatZCRM allows you to onboard unlimited users and assign them roles such as agent, manager, or admin. You can control access by department and ensure complete visibility with detailed audit logs and permission-based collaboration.

You can automate the entire onboarding process by sending a welcome message, collecting client briefs, assigning account managers, and triggering project setup—all from within WhatsApp. Everything is logged automatically into the CRM for full traceability.

Absolutely. WhatZCRM is built on enterprise-grade infrastructure with end-to-end encryption, GDPR-compliant data policies, secure media sharing, and role-based access controls to protect sensitive client information.

Yes. WhatZCRM integrates with platforms like ClickUp, Trello, and Notion using webhook connections. You can sync task updates, project stages, and team assignments seamlessly across systems.

You can run a variety of campaigns, including performance update messages, re-engagement sequences, retainer renewals, upsell offers, client surveys, appointment reminders, and marketing broadcasts. All templates are pre-approved and sent with full compliance.

WhatZCRM includes real-time dashboards that show team performance, project status, task completion rates, client engagement metrics, and campaign delivery logs. You can monitor team output and client satisfaction at a glance.

Yes. You can create branded proposals and professional invoices directly from the CRM. Send them through WhatsApp, collect approvals, track open status, and receive payments using integrated gateways like Stripe, Razorpay, or PayPal.

Yes. Set up automated workflows to handle recurring tasks like monthly reporting, content calendar sharing, retainer renewals, and follow-up billing cycles. This is ideal for agencies managing long-term client relationships.

Use the no-code visual builder to create personalized workflows tailored to each client's services, lifecycle stage, or campaign. You can trigger onboarding sequences, approvals, updates, or reminders as needed.

There are no user limits. You can onboard as many team members as needed and assign them to departments such as creative, strategy, client servicing, or operations with custom workflows for each.

Yes. WhatZCRM's innovative routing system allows you to direct leads based on service category, region, language, or availability. This ensures faster and more relevant responses to every inquiry.

Yes. The built-in AI assistant can handle first-level interactions such as FAQs, creative briefs, availability checks, or appointment booking. It can also escalate complex queries to human agents instantly.

You can get started in just a few minutes. Sign up, connect your WhatsApp Business number, create departments and team roles, upload templates, and launch your first client workflow using the no-code builder—no developer or coding skills required.

Ready to Power Your Agency on WhatsApp?

Respond faster. Collaborate better. Scale smarter.