General Practitioners & Clinics: Reducing Front-Desk Overload
Case:
Dr. Mehta's family clinic was overwhelmed with daily calls for appointment bookings, prescription requests, and basic queries like clinic timings.
Solution:
WhatZCRM deployed a multilingual AI chatbot on WhatsApp to automate appointment scheduling, prescription follow-ups, and FAQs. Staff could focus on in-clinic care while the chatbot handled initial queries.
Result:
The clinic reduced phone call volume by 65% and improved appointment confirmation rates through WhatsApp. Follow-up reminders led to better care continuity.
Hospitals & Specialty Centers: Scaling Patient Routing & Alerts
Case:
A multi-specialty hospital struggled to manage high-volume patient queries and send bulk alerts for vaccination drives and department updates.
Solution:
With WhatZCRM, chat inquiries were automatically routed to departments based on keywords. Bulk WhatsApp campaigns were launched using pre-approved medical templates.
Result:
Triage time dropped drastically, and campaign engagement improved with 3x more patient responses compared to traditional SMS.
Diagnostic Labs: Speeding Up Result Notifications
Case:
A diagnostic lab faced delays in notifying patients when test reports were ready, leading to repeated inbound queries and patient dissatisfaction.
2:42Solution:
WhatZCRM automated lab result delivery via secure WhatsApp messages. Reports were linked to patient profiles and sent immediately after approval.
Result:
Notification time was reduced from hours to minutes. 90% of patients accessed reports directly via WhatsApp within 10 minutes of being uploaded.
Pharmacies: Automating Refills & Payments
Case:
A neighborhood pharmacy struggled to manage prescription refills and payment confirmations, often requiring multiple follow-up calls.
Solution:
WhatZCRM enabled refill reminders, payment link sharing, and digital prescription delivery through WhatsApp. AI bots handled the initial interactions.
Result:
Refill compliance improved, with 60% of repeat customers ordering via WhatsApp. Payment confirmations were completed instantly with integrated gateways.
Telehealth Clinics: Closing Consultation Gaps
Case:
A telehealth clinic experienced frequent drop-offs between symptom collection and actual consultations, affecting patient care delivery.
Solution:
WhatZCRM's AI chatbot collected symptoms, shared doctor availability, and automatically scheduled teleconsultations with reminders.
Result:
Drop-off rates dropped significantly. Over 70% of patients completed consultations after receiving automated reminders and confirmations.
