Need more than basic WhatsApp automation?
WhatZCRM is an enterprise-grade WhatsApp CRM built for sales, support, and full customer lifecycle management with advanced workflows, AI automation, and complete control.
If WhatsApp drives your business, upgrade to a CRM that scales with you.
Most accurate and comprehensive Wati vs WhatZCRM comparison.
| Feature |
|
|
|---|---|---|
| Messaging & API | ||
| Official WhatsApp API | ✓ | ✓ |
| Broadcast Campaigns | ✓ | ✓ (Advanced segmentation & A/B testing) |
| WhatsApp Templates | ✓ | ✓ + Optimization tools |
| Drip Campaigns | Limited | ✓ Multi-step automation |
| 24-Hour Session Messaging | ✓ | ✓ |
| CRM & Contact Management | ||
| Built-in CRM | Limited | ✓ Full 360° CRM |
| Customer Profiles | Basic | ✓ Advanced unified view |
| Custom Fields | Partial | ✓ Advanced customizable fields |
| Smart Segmentation | Limited | ✓ Multi-layer segmentation |
| Lifecycle Tracking | Limited | ✓ Complete lifecycle visibility |
| Lead Scoring | ❌ | ✓ Automated scoring |
| Sales & Pipeline | ||
| Deal Tracking | Basic | ✓ Advanced deal tracking |
| Visual Sales Pipeline | Limited | ✓ |
| Revenue Forecasting | ❌ | ✓ |
| Business Operations | ||
| Proposal / Quotation Builder | ❌ | ✓ |
| Invoice & Payment Links | ❌ | ✓ |
| Task & WhatsApp Reminders | ❌ | ✓ |
While WATI focuses heavily on multichannel chat automation,
WhatZCRM is designed as a WhatsApp-first CRM with full business management capabilities.
As teams scale, structured CRM becomes critical.
WhatZCRM provides:
Every WhatsApp interaction is connected to pipeline stages, tasks, revenue, and reporting — not isolated inside chat threads.
| Feature |
|
|
|---|---|---|
| Team Collaboration | ||
| Shared Team Inbox | ✓ | Advanced |
| Internal Notes | Limited | ✓ |
| Multi-Department Setup | Restricted | ✓ Unlimited |
| Role-Based Permissions | Basic | ✓ Enterprise-grade |
| Agent Performance Analytics | Basic | ✓ Detailed dashboards |
| AI & Automation | ||
| AI Chatbot | ✓ | ✓ Advanced NLP engine |
| Intent Detection | Limited | ✓ |
| Sentiment Detection | ❌ | ✓ |
| Smart Auto-Routing | Basic | ✓ Rule-based & skills-based routing |
| Visual Workflow Builder | ✓ | ✓ Advanced drag-and-drop |
| Analytics & Reporting | ||
| Campaign Analytics | ✓ | ✓ Advanced |
| Agent Analytics | Limited | ✓ Detailed |
| Deal & Revenue Analytics | ❌ | ✓ |
| Conversion Funnel Tracking | ❌ | ✓ |
| Exportable Reports | Basic | ✓ PDF, Excel, CSV |
| Form Builder | ||
| Drag & Drop Form Builder | ❌ | ✓ No-code builder |
| WhatsApp-Triggered Forms | ❌ | ✓ Forms triggered via chat or campaigns |
| Lead Capture Forms | Limited | ✓ CRM-integrated smart forms |
| Conditional Logic Forms | ❌ | ✓ Advanced logic & branching |
| Form Analytics | ❌ | ✓ Submission & conversion tracking |
Unlike platforms that emphasize chatbot flows alone,
WhatZCRM focuses on workflow automation tied to real business outcomes.
This makes it ideal for businesses where WhatsApp directly drives sales performance.
WhatZCRM goes beyond messaging.
It includes:
This creates a structured omnichannel revenue system that relies less on external integrations.
Upgrade from Wati & unlock 10 time's productivity with WhatZCRMs WhatsApp-first CRM, automation, and sales workflows.
It depends on your business needs.
WATI is better if your focus is on multichannel messaging, AI chat automation, and basic WhatsApp campaigns.
WhatZCRM is better if you need a complete WhatsApp CRM with sales pipelines, lifecycle tracking, proposal & invoice management, task automation, and revenue analytics.
In short:
No, migrating from WATI to WhatZCRM is simple with guided onboarding.
Contacts, templates, and workflows can be recreated without disrupting live WhatsApp communication.
The best WhatsApp marketing software depends on your goal.
WhatZCRM is a strong alternative to WATI for businesses that need full CRM features, sales pipelines, proposal management, and revenue analytics, not just chat automation.
WhatZCRM offers deeper CRM functionality than Wati, including sales pipelines, proposal & invoice tools, task automation, and lifecycle tracking, all integrated with WhatsApp workflows.