Interakt is a popular choice for WhatsApp messaging and basic automation. However, as businesses scale, many teams realize that Interakt is limited to messaging workflows rather than complete customer lifecycle management.
WhatZCRM is the advanced, enterprise-grade WhatsApp CRM that Interakt users upgrade to for scalability, automation, and performance.
If WhatsApp is central to your sales, support, lead management, or operations, WhatZCRM is built to handle growth without limitations.
WhatZCRM is designed for businesses that need WhatsApp to manage the entire customer journey, not just messages.
Most accurate and comprehensive Interakt vs WhatZCRM comparison.
| Feature | 
|
|
|---|---|---|
| Messaging & API | ||
| Official WhatsApp Business API | ✔ Yes | ✔ Yes |
| Broadcast Messaging | ✔ Basic | ✔ Advanced (targeting, A/B testing) |
| WhatsApp Chat Templates | ✔ Yes | ✔ AI-assisted |
| Automated Message Sequences | Limited | ✔ Multi-stage automation |
| 24-hour Session Messaging | ✔ Yes | ✔ Yes |
| CRM & Customer Management | ||
| Centralized Customer Database | ❌ No | ✔ Full CRM |
| Conversation History Timeline | ❌ No | ✔ Yes |
| Company Profiles | ❌ No | ✔ Yes |
| Lifecycle Scoring | ❌ No | ✔ Yes |
| Custom Data Fields | Limited | ✔ Advanced |
| Smart Segmentation | Basic | ✔ Deep, rule-based |
| Sales & Revenue | ||
| Deal & Opportunity Tracking | ❌ No | ✔ Yes |
| Revenue Forecasting | ❌ No | ✔ Yes |
| Agent Assignment | Basic | ✔ Skill-based routing |
| Quotations & Proposals | ❌ No | ✔ Yes |
| Invoices & Payments | ❌ No | ✔ Yes |
| Tasks & WhatsApp Reminders | ❌ No | ✔ Yes |
| Team Collaboration | ||
| Shared Team Inbox | Limited | ✔ Unified Inbox |
| Internal Notes | ❌ No | ✔ Yes |
| Multi-department Setup | ❌ No | ✔ Unlimited |
| Role-based Permission | ✔ Unlimited | ✔ Yes Advanced |
| Team Performance Analytics | ✔ Basic | ✔ Detailed |
Interakt focuses on sending and receiving messages. WhatZCRM builds customer relationships, pipelines, and workflows directly on WhatsApp.
Interakt is limited to businesses with multiple teams.
WhatZCRM supports:
| Feature |
|
|
|---|---|---|
| AI & Automation | ||
| AI Chatbot | ❌ No | ✔ Yes, Advanced |
| Intent Detection | ❌ No | ✔ Yes |
| Sentiment Analysis | ❌ No | ✔ Yes |
| Workflow Builder | Basic | ✔ Drag & Drop |
| Auto-routing Rules | Limited | ✔ Advanced rule engine |
| Knowledge Base Integration | ❌ No | ✔ Yes |
| Analytics & Reporting | ||
| Campaign Analytics | Basic | ✔ Advanced |
| Agent Productivity Reports | ❌ No | ✔ Yes |
| Sales & Deal Analytics | ❌ No | ✔ Yes |
| Conversion Funnels | ❌ No | ✔ Yes |
| Report Exports | Limited | ✔ Multiple formats |
| Automated Workflows & Intelligence | ||
| Workflow Builder | ✔ Yes (linear flows) | ✔ Visual drag-and-drop builder |
| Auto-routing & Conditional Rules | ✔ Yes | ✔ Complex rule engine |
| AI Chatbot / Smart Responder | Basic | ✔ Multi-language AI assistant |
| Smart Follow-Ups & Reminders | ✔ Yes | ✔ Yes |
| Task / Deadline Automation | ❌ No | ✔ Yes |
WhatZCRM includes:
Your WhatsApp becomes a 24/7 intelligent business engine.
Only WhatZCRM offers:
Ideal for real estate, education, B2B, healthcare, finance, agencies, and service businesses.
Interakt provides limited reporting.
WhatZCRM delivers:
This enables data-driven decisions for founders, sales heads, and CX leaders.
Switch from Interakt → unlock 10× productivity with WhatZCRMs WhatsApp-first CRM, automation, and sales workflows.
WhatZCRM is the best Interakt alternative because it provides a complete WhatsApp CRM, AI automation, workflows, sales pipelines, and analytics.
Yes. WhatZCRM includes CRM, AI chatbots, multi-department support, sales tools, and advanced automation that Interakt does not offer.
Interakt does not offer a complete CRM. It focuses mainly on WhatsApp messaging and campaigns.
Yes. Contacts, templates, and chat data can be migrated smoothly with onboarding support.
Yes. WhatZCRM offers a 7-day free trial to explore all features before upgrading.