While Gupshup excels in omnichannel messaging, growing businesses need more than just message delivery. WhatZCRM is the enterprise-grade WhatsApp CRM that offers CRM depth, workflow automation, and multi-department control, addressing the full lifecycle of leads, sales, support, and operations, everything Gupshup lacks.
Complete WhatsApp CRM + AI Automation Engine
Most accurate and comprehensive Gupshup vs WhatZCRM comparison.
| Feature |
|
|
|---|---|---|
| WhatsApp API & Messaging | ||
| Official WhatsApp Business API access | ✓ | ✓ |
| Rich messaging templates | ✓ | ✓ |
| Interactive messages (buttons/lists) | ✓ | ✓ |
| 24-hour session messaging support | ✓ | ✓ |
| WhatsApp Flows support | ✓ | ✓ (via automation/workflows) |
| Click-to-WhatsApp enablement | ✓ | ✓ (campaign + lead workflows) |
| Omnichannel | ||
| Omnichannel messaging (WhatsApp + more channels) | ✓ | Focused primarily on WhatsApp CRM |
| Campaigns & Marketing | ||
| Campaign manager/campaign orchestration | ✓ | ✓ (WhatsApp campaigns inside CRM) |
| Segmentation & personalization | ✓ | ✓ (CRM segmentation + tags) |
| Drip / journey-style campaigns | ✓ | ✓ (multi-stage workflows) |
| Automation & Workflows | ||
| No-code workflow builder (end-to-end automation) | Builder/orchestration tools | ✓ visual workflow automation |
| Trigger-based automation (events/actions) | ✓ | ✓ |
| Human handoff/escalation support | ✓ | ✔ (routing + escalation) |
| AI & Conversational Capabilities | ||
| AI Agents / conversational AI | ✓ | ✓ AI-powered automation & bots |
| Conversational journeys combining AI + campaigns | ✓ | ✓ (automation + team inbox) |
Gupshup excels at conversations.
WhatZCRM builds the entire customer journey on WhatsApp:
If your business has:
Gupshup cannot separate workflows cleanly.
| Feature |
|
|
|---|---|---|
| CRM & Contact Management | ||
| WhatsApp-native CRM (360° contact profiles) | Not positioned as CRM-first | ✓ WhatsApp CRM |
| Contact timeline/interaction history | Limited / not CRM-first | ✓ |
| Company/account profiles | Not core | ✓ |
| Tagging for segmentation | Campaign segmentation | ✓ CRM tagging & segmentation |
| Sales & Pipeline | ||
| Deals/pipeline stages | Not core | ✓ |
| Deal automation (auto-advance, follow-ups) | Not CRM-native | ✓ follow-up + pipeline workflows |
| Revenue forecasting dashboards | Not core | ✓ |
| Tasks & reminders tied to conversations | Not core | ✓ |
| Proposals / Billing Ops | ||
| Proposal/quotation workflows | Not core | ✓ |
| WhatsApp Pay enablement | ✓ | ✓ Payment links/invoicing workflows |
| Invoices & payment workflows | Not core | ✓ |
| Team Inbox & Collaboration | ||
| Multi-agent shared inbox | Can be implemented via support setup | ✓ multi-department CRM inbox |
| Role-based access & permissions | Platform roles/tools | ✓ multi-team permissions (CRM operations) |
| Analytics & Reporting | ||
| Campaign analytics | ✓ | ✓ dashboards & reporting focus |
| Agent performance analytics | Not core | ✓ |
| Funnel/pipeline analytics | Not CRM-native | ✓ dashboards & reporting focus |
| BI dashboards/exports | Platform analytics | ✓ |
WhatZCRM includes:
This makes WhatZCRM ideal for real estate, insurance, finance, education, B2B, agencies, and service businesses.
WhatZCRM’s AI goes beyond replies:
Your WhatsApp becomes a 24/7 intelligent operations engine.
Gupshup focuses on campaign metrics.
WhatZCRM delivers business intelligence:
Upgrade from Gupshup & unlock 10 time's productivity with WhatZCRMs WhatsApp-first CRM, automation, and sales workflows.
WhatZCRM is the best Gupshup alternative because it offers a complete WhatsApp CRM with sales pipelines, automation, AI workflows, and multi-department support.
Gupshup focuses on conversational messaging and omnichannel campaigns. WhatZCRM focuses on CRM, sales, automation, analytics, and operations, all inside WhatsApp.
Yes. WhatZCRM is designed for lead management, deal tracking, proposals, invoicing, and revenue forecasting.
Yes. Contacts, templates, and WhatsApp numbers can be migrated with onboarding support.
Yes. WhatZCRM offers a free trial to explore core CRM, automation, and WhatsApp features.