Gallabox helps you engage on WhatsApp.
WhatZCRM helps you run your business on it.
Built for CRM, sales workflows, multi-team operations, analytics, and automation — all inside WhatsApp.
Detailed Feature Comparison of Gallabox and WhatZCRM.
| Feature |
|
|
|---|---|---|
| ⭐ WhatsApp Messaging & Engagement | ||
| Official WhatsApp Business API | ✅ Available | ✅ Available |
| Unified WhatsApp Team Inbox | ✅ Available | ✅ Available |
| Multi-Agent Chat Handling | ✅ Manual & rule-based | ✅ Smart routing |
| WhatsApp Chatbots | ✅ Rule-based | ✅ AI + rule-based |
| WhatsApp Broadcast Messaging | ✅ Available | ✅ Available |
| WhatsApp Drip Campaigns | ✅ Available | ✅ Available |
| WhatsApp Message Scheduler | ✅ Available | ✅ Available |
| WhatsApp CTA Buttons | ✅ Available | ✅ Available |
| ⭐ Lead Capture & Qualification | ||
| Click-to-WhatsApp Ads | ✅ Supported | ✅ Supported |
| WhatsApp QR Codes & Links | ✅ Supported | ✅ Supported |
| WhatsApp Forms / Flows | ✅ Supported | ✅ Supported |
| Lead Qualification Bot | ✅ Rule-based | ✅ AI + workflow driven |
| AI-Based Customer Segmentation | ⚠️ Limited | ✅ Advanced |
| ⭐ CRM & Customer Data Management | ||
| 360° Customer CRM Profiles | ❌ Not available | ✅ Full CRM |
| Custom Fields | ⚠️ Limited | ✅ Advanced |
| Contact Lifecycle Stages | ❌ Not available | ✅ Supported |
| Company / Account Management | ❌ Not available | ✅ Supported |
| Interaction History (All Teams) | ⚠️ Chat-only | ✅ CRM-wide |
| Duplicate Detection & Merge | ❌ Not available | ✅ Supported |
| ⭐ Sales & Revenue Management | ||
| Deal / Pipeline Management | ❌ Not available | ✅ Supported |
| Revenue Forecasting | ❌ Not available | ✅ Supported |
| Sales Tasks & Reminders | ❌ Not available | ✅ Supported |
| Proposal / Quotation Builder | ❌ Not available | ✅ Supported |
| E-Signatures | ❌ Not available | ✅ Supported |
| Invoice Generation | ❌ Not available | ✅ Supported |
Core WhatsApp messaging capabilities supported by both Gallabox and WhatZCRM:
Gallabox provides multiple ways to initiate conversations and capture leads, making it effective at the top of the funnel.
| Feature |
|
|
|---|---|---|
| ⭐ Automation, AI & Workflows | ||
| Workflow Automation | ✅ Rule-based | ✅ Advanced workflows |
| Predefined Conversation Flows | ✅ Available | ✅ Available |
| Hybrid Chat (AI + Human) | ✅ Available | ✅ Available |
| AI Intent Detection | ❌ Not available | ✅ Supported |
| Sentiment Analysis | ❌ Not available | ✅ Supported |
| Skill-Based Agent Routing | ❌ Not available | ✅ Supported |
| Knowledge Base Integration | ❌ Not available | ✅ Supported |
| ⭐ Team Collaboration & Enterprise Readiness | ||
| Shared Team Inbox | ✅ Available | ✅ Available |
| Real-Time Chat Transfer | ✅ Available | ✅ Available |
| Internal Notes | ❌ Not available | ✅ Supported |
| Multi-Department Setup | ❌ Not supported | ✅ Unlimited |
| Separate WhatsApp Numbers per Dept | ❌ Not supported | ✅ Supported |
| Role-Based Permissions | ⚠️ Basic | ✅ Granular |
| Audit Logs & Compliance | ❌ Not available | ✅ Supported |
| ⭐ Analytics & Reporting | ||
| Campaign Analytics | ✅ Available | ✅ Advanced |
| Agent Performance Metrics | ⚠️ Basic | ✅ Advanced |
| Sales Analytics | ❌ Not available | ✅ Supported |
| Funnel & Conversion Tracking | ❌ Not available | ✅ Supported |
| Department-Level Dashboards | ❌ Not available | ✅ Supported |
| Custom Dashboards | ❌ Not available | ✅ Supported |
Gallabox manages contacts primarily for campaign targeting and chat context, with limited custom fields and chat-only interaction history. WhatZCRM introduces a full CRM layer on top of WhatsApp, including:
Gallabox supports one-click WhatsApp payments, making it useful for quick transactions. However, it does not include sales workflows before or after the payment stage. WhatZCRM covers the entire sales and revenue process, including:
This makes WhatZCRM suitable for sales-driven use cases where WhatsApp is part of a longer buying journey.
Gallabox offers rule-based automation, predefined conversation flows, hybrid AI–human chat, and an AI template generator. These features work well for predictable engagement scenarios. WhatZCRM extends automation with AI-powered intelligence, including:
This allows workflows to adapt dynamically based on user intent and conversation context, rather than fixed rules alone.
Gallabox supports team collaboration through a shared inbox and real-time chat transfer, but it operates as a single-team system with basic permissions. WhatZCRM is designed for multi-department organizations, offering:
This structure supports larger teams and regulated environments.
Upgrade from Gallabox → unlock structured growth on WhatsApp.
WhatZCRM is the best Gallabox alternative for businesses that need more than WhatsApp engagement. While Gallabox focuses on campaigns, inbox collaboration, and chat automation, WhatZCRM provides a full WhatsApp CRM with sales pipelines, multi-department workflows, AI-driven automation, and advanced analytics.
Gallabox excels at WhatsApp engagement and quick conversions. It offers native website chat widgets, one-click WhatsApp payments, rule-based chatbots, and campaign-focused tools that work well for top-of-funnel engagement and simple transactional use cases.
Gallabox is primarily a WhatsApp engagement and campaign platform. WhatZCRM is a WhatsApp-first CRM and business automation platform that adds customer lifecycle management, deal and pipeline tracking, proposals, invoices, AI-based routing, multi-department setup, and business intelligence dashboards — capabilities that Gallabox does not provide.
Gallabox works well for small to mid-sized teams focused on marketing, support, or quick transactions. However, it does not support sales pipelines, revenue forecasting, department-level controls, or enterprise governance. WhatZCRM is better suited for sales-driven and enterprise teams that need structure, accountability, and analytics.
Yes. WhatZCRM includes several features not available in Gallabox, such as full CRM profiles, contact lifecycle stages, deal and pipeline management, revenue forecasting, proposal and invoice generation, AI intent detection, sentiment analysis, skill-based routing, multi-department architecture, and advanced analytics.
Yes. Like all WhatsApp Business API platforms, both Gallabox and WhatZCRM follow Meta’s official conversation-based pricing for WhatsApp messages. Message costs are charged by Meta separately from the platform subscription fee.