Privacy Policy

We may collect the following types of information:

a. Information You Provide Directly

• Name, email address, phone number, company details.
• Login credentials and account details.
• Payment and billing information.
• Messages and communications shared via WhatZCRM.

b. Information Collected Automatically

• Device information (IP address, browser type, operating system).
• Usage data (pages visited, features used, date/time of access).
• Cookies and similar technologies for analytics and personalization.

c. Information from Third Parties

• Data from integrations such as WhatsApp, email providers, or other CRMs (only with your consent and authorization).

We use your information to:

• Provide, operate, and improve WhatZCRM services.
• Process payments and manage subscriptions.
• Enable third-party integrations (e.g., WhatsApp messaging).
• Communicate with you regarding updates, support, and promotions.
• Monitor and prevent fraudulent or unauthorized activities.
• Comply with legal and regulatory obligations.

Through our integration with the WhatsApp Business Platform, we may receive and process WhatsApp user phone numbers, profile names, message content, and message delivery/read status on behalf of the businesses using WhatZCRM. This data is used solely to provide messaging, CRM, and automation services to our business customers.

We do not use data obtained through Meta's APIs for advertising or ad targeting, do not sell it, and do not use it to build user profiles for any purpose unrelated to providing the service. Data obtained through Meta's APIs is deleted or anonymized in accordance with the retention practices described in Section 7, or immediately upon a customer's request or account deauthorization.

We may share your information with:

• Service Providers: Infrastructure and hosting providers (including DigitalOcean), communication delivery providers (including Twilio and Twilio SendGrid), payment processors, and analytics providers. These providers are contractually restricted from using your data for any purpose other than providing services to us.
• Third-Party Integrations: Such as WhatsApp, only with your consent.
• Legal Authorities: When required to comply with applicable law, legal process, or to enforce our terms, subject to the safeguards described in Section 5.

We review all requests from public authorities for user data to confirm they are legally valid before responding. We disclose only the minimum information necessary to satisfy a valid request, and we will challenge requests we believe are unlawful, overly broad, or improperly issued through appropriate legal channels. We maintain internal records of such requests, our responses, and the legal reasoning applied.

We implement reasonable technical and organizational measures to safeguard your data. However, no system is completely secure, and we cannot guarantee absolute protection.

We retain your personal data, including WhatsApp message data, for as long as your account is active or as needed to provide our Services.

• WhatsApp message and contact data is retained for [X days/months — fill in your actual retention window] after the relevant conversation is closed, or until deletion is requested, whichever is earlier.
• Upon termination or request, your data will be securely deleted or anonymized, unless required by law to retain it.

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Restrict or object to the processing of your data.
• Withdraw consent for optional data processing.

To exercise these rights, please contact us at the email below.

We use cookies and similar tracking technologies to:

• Improve user experience.
• Monitor website performance.
• Provide analytics for product improvement.

You can manage cookies through your browser settings.

If you access WhatZCRM outside India, your data may be transferred and processed in countries with different data protection laws. By using our Services, you consent to such transfers.

Our Services are not directed to individuals under 18 years old. We do not knowingly collect data from children. If we become aware, we will delete such information.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of the Services constitutes acceptance of the updated Policy.

For any privacy-related concerns, please contact us: